Anyone and Everyone please respond - you do not have to answer all of the questions you could pick just one !!
Looking for some insight when Trouble shooting Revit Crashes.
What is your process? Where do you start?
What visuals do you find the most valuable?
Have you created any visuals or dashboards to help Identify the issues easier?
What do you find is the reason Revit is crashing?
Anything else you want to share?
I have been chasing an issues with Revit crashing for a few weeks and I am not having much luck finding the problem yet. So that is why I am asking this group.
I love this post, as this is something that we are actively working to build into our dashboards, and any community input would benefit our out-of-the-box offerings.
We have a few methods for monitoring crashes and their causes in the pipeline.
Our primary method logs crashes by using the following filter within revit-log:
message: "*fatal error*" OR message: "*driver error*" OR message: "*serious error*" OR message: "*unrecoverable error*"
From there we can create a timeline of crash events, which we can further breakdown by user.name or file.name.
Once we hone in on who is crashing and on what file, we drill down the following dashboards to evaluate metrics relating to CPU performance and model health for that user at the time of the crash:
Another approach we are testing is mapping out the time between save/synch/open and a crash event, so we can determine if the crash happened after a long idle period (user left the model open overnight), or if the crash happened on startup. This duration can provide clues toward the cause of a crash.
And then there’s the good-ol’ revit journal which we can look at in Discover using the revit-journal or revit-user data view to see what actions were taken leading up to a crash.
